If you haven't received your parcel within the estimated 5-25 business days after being processed and dispatched and you are concerned your parcel may be lost, we would recommend you go to our contact page and request an update on the latest tracking. To do this submit an enquiry for Tracking & Shipping.
Even though your parcel hasn't moved for sometime, it doesn't mean it is lost, it will be held up for numerous reasons. According to our past experience, the majority of the packages will be delivered even if outside the time frame we estimate.
However, if your parcel has not moved for 6 weeks or shows cancellation, go to our contact page submit an enquiry for Parcel Lost or Cancelled.